Here’s US Secretary of Defense Donald Rumsfeld talking about the famous “unknown unknowns”, in the context of the Iraq war. But there’s one category he…
It can be positively dangerous to be too much of a subject matter expert. The following comes from a body of work originally developed by…
Try this experiment. For six months, ban the use of the word “culture” in your organisation. (The only exception is if you are a pharmaceutical…
You know this one, but I have a new twist on it…. Without lifting your pen from the paper, draw 4 straight lines which go…